Frequently Asked Questions

What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.

How do I reset or change my password?

On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I cancel?
If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.

What is the Refund Policy?

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

  1. Refund requests must be made within 30 days of the transaction date.

  2. The request should include your order number and reason for the refund.

  3. Refunds will be processed to the original payment method used at the time of purchase.

  4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.

  5. Services or products already used or accessed may not be eligible for a full refund.

Who do I contact if I have questions?

If you have questions about your subscription, billing, or technical issues, please contact actvplus@uscreen.support


For all other inquiries, please contact ACONNECTIONTV2@GMAIL.COM

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